Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Onsite H35285

Experience maximum uptime and predictable maintenance with Extreme Networks ExtremeWorks OnSite Extended Service. This 1-year on-site support plan delivers comprehensive hardware assistance, rapid parts replacement, and expert troubleshooting right at your facility. Designed for mission-critical Extreme Networks deployments, OnSite ensures that your network devices stay healthy, up-to-date, and performing at peak efficiency. With 24/7 access to the Global Technical Assistance Center (GTAC), proactive diagnostics, and a guaranteed Next Business Day response for parts and labor, you can minimize downtime, reduce total cost of ownership, and keep your operations running smoothly even during peak periods or unexpected hardware failures.

• 24x7 GTAC access: Round-the-clock telephone and web-based support from Extreme Networks’ Global Technical Assistance Center to report problems, seek product guidance, and receive expert assistance for hardware and Operational Software anytime, anywhere.
• On-site labor and advanced parts replacement: When a fault is diagnosed, an on-site field technician arrives with the necessary replacement parts and performs the repair work on-site, reducing outage time and eliminating the need to ship components off-site.
• Next Business Day response: The service guarantees a fast, predictable recovery window with Next Business Day parts and labor response, helping you keep critical services online with minimal disruption.
• 1-year service coverage: A full 12-month term provides budgeting certainty and dependable support for your Extreme Networks infrastructure, aligning with procurement strategies and maintenance plans.
• Defined coverage for Covered Products: The OnSite extension applies to specific Covered Products as defined in your contract, ensuring the right scope of support for your deployed equipment and software.

Technical Details of ExtremeWorks OnSite - Extended Service - 1 Year - Service Onsite H35285

• Service Type: On-site support with on-site labor and advanced parts replacement for eligible failures.
• Duration: 1 year from activation, with renewal options per your agreement.
• Response Time: Next Business Day arrival of parts and labor after diagnostic confirmation, subject to location and technician availability.
• Labor Included: On-site field technician labor is included as part of the service to perform repairs, replacements, and related maintenance tasks.
• Parts Replacement: Advanced parts replacement included for covered failures on Covered Products to restore functionality quickly.
• GTAC Access: 24x7 telephone and web access to Extreme Networks Global Technical Assistance Center for problem reporting and guidance.
• Scope of Coverage: Applies to Covered Products as defined in your contract and purchase terms; verify eligibility with your sales or support representative.
• Business Value: Reduces downtime, improves system reliability, and delivers predictable annual operating costs with a streamlined upgrade/maintenance workflow.

How to install ExtremeWorks OnSite

• Confirm Eligibility: Ensure your Extreme Networks equipment is included in the Covered Products list and that the H35285 OnSite Extended Service is active for your environment.
• Activate and Enroll: Work with Extreme Networks or your authorized reseller to enroll in the OnSite service, providing the order number and SKU (H35285) to secure entitlement and scheduling preferences.
• Coordinate Scheduling: Align onsite visits with your maintenance windows and business operations; set preferred dates and times for technician arrival and thenceforth service activities.
• Prepare Site Information: Gather essential site details—location, accessibility, network topology, and contact points—to ensure the field technician can reach the equipment quickly and bring relevant replacement parts.
• Verify Activation: After enrollment, confirm that the service entitlement appears in your GTAC profile and that notification preferences are configured for proactive updates and incident alerts.

Frequently asked questions

• Q: What is included in ExtremeWorks OnSite Extended Service?
  A: It includes on-site labor, advanced parts replacement, and 24x7 GTAC access, with Next Business Day response for a 1-year term on Covered Products to minimize downtime and maintain performance.
• Q: How quickly can I expect a technician and parts on-site?
  A: The service commits to Next Business Day arrival of parts and labor after diagnosis, depending on location and technician availability.
• Q: How long does the coverage last?
  A: The coverage lasts 1 year from activation, with renewal options available through Extreme Networks or your provider.
• Q: Is GTAC available 24/7?
  A: Yes. GTAC provides continuous support for problem reporting, troubleshooting guidance, and software/hardware guidance 24 hours a day, 7 days a week, 365 days a year.
• Q: Does this service cover all Extreme Networks hardware?
  A: Coverage applies to the Defined Covered Products in your agreement. It is important to verify eligibility with your account representative to ensure the correct scope of support.