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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty 640 48tbupgsvcDiscover a robust, hassle free way to protect your storage infrastructure even after the warranty window closes. HPE Pointnext Tech Care Basic with Defective Media Retention offers a comprehensive post warranty maintenance program designed to keep your data storage running smoothly with predictable costs, fast response times, and expert on site support. With a two year service window, 9x5 coverage, and Next Business Day attendance within a 100 mile
Discover a robust, hassle-free way to protect your storage infrastructure even after the warranty window closes. HPE Pointnext Tech Care Basic with Defective Media Retention offers a comprehensive post-warranty maintenance program designed to keep your data storage running smoothly with predictable costs, fast response times, and expert on-site support. With a two-year service window, 9x5 coverage, and Next Business Day attendance within a 100-mile radius, this plan is ideal for businesses that depend on storage reliability and data integrity. Defective Media Retention adds an extra layer of security by securely handling any defective media during service, helping to minimize risk and simplify asset disposition. The service stack is built around on-site maintenance, parts and labor coverage, and streamlined administration, delivering maximum efficiency and dependable performance for your HPE storage investments.
- On-site support during standard business hours (9x5) with Next Business Day service for timely problem resolution, within 100 miles of the customer site, helping minimize downtime and keep workloads on track.
- Defective Media Retention included, so defective drives are handled securely on-site, protecting data integrity and simplifying post-repair asset disposition.
- Comprehensive Parts & Labor coverage, reducing total cost of ownership by eliminating surprise repair expenses and accelerating the repair process with certified technicians.
- Post-warranty coverage extended for 2 years, delivering ongoing maintenance efficiency, precise results, and reliable performance beyond the initial warranty period.
- Optimized service experience with streamlined administration, predictable budgeting, and easy enrollment through HPE Pointnext channels, designed to keep your storage environment stable and available.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty 640 48tbupgsvc
SKU: 640 48tbupgsvc
Service Type: HPE Pointnext Tech Care Basic with Defective Media Retention
Coverage Duration: 2 Years
Defective Media Retention: Included
Response Time: Next Business Day (9x5)
On-site Coverage: Yes, within 100 miles of customer site
Coverage Scope: Maintenance and Parts & Labor
how to install HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty
- Verify eligibility and current status: Log in to your HPE Pointnext account or contact your sales representative to confirm that the Defective Media Retention option is available for your post-warranty devices and services.
- Choose a service window: Select the 9x5 support tier and confirm the Next Business Day response within a 100-mile radius of your site to align with your workload schedule and maintenance needs.
- Prepare the site for on-site service: Ensure access to storage hardware, clear any obstacles, and back up critical data if feasible, so technicians can operate efficiently and safely.
- Coordinate on-site visit and retention requirements: Schedule the on-site visit, specify that Defective Media Retention procedures should be followed, and confirm how defective media will be handled and retained per policy.
- Post-service validation and reporting: After the technicians complete maintenance or repairs, review the service report, verify system functionality, and confirm closure of the work order with documentation of parts replaced and media retained.
Frequently asked questions
-
Q: What does Defective Media Retention mean within this plan?
A: Defective Media Retention means that any defective drives identified during on-site maintenance are retained by the service provider for secure handling and proper disposition, helping protect data integrity and simplifying asset management. -
Q: Is this plan available after the original warranty period?
A: Yes. This is designed as a post-warranty maintenance program, offering continued coverage for two years beyond the standard warranty window for eligible devices. -
Q: What does Next Business Day service entail?
A: Next Business Day service provides a rapid on-site response during business days, with a target to arrive on-site the day after the service request is logged, depending on location and parts availability within the 100-mile radius. -
Q: Are parts and labor included in this plan?
A: Yes. The plan covers both parts and labor, reducing unexpected repair costs and ensuring certified technicians handle maintenance and replacements. -
Q: How do I enroll or activate this coverage?
A: Enrollment typically involves contacting your HPE account representative or using the Pointnext enrollment channels to activate Tech Care Basic with Defective Media Retention for your specified devices and to set up service windows and retention preferences. -
Q: What kind of devices and environments is this suited for?
A: This plan is tailored for organizations relying on HP/HPE storage solutions that require reliable on-site maintenance, predictable costs, and data-protection measures during servicing, spanning storage arrays and related components.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 4
Absolute worth the money
Size: 11S MAX
The RoboVac works well for me.
Very easy to use, not noisy, easy to empty dust collector out, picks up dust and crumbs etc. better than expected. It works on its own from room to room and transitions just fine from hard to soft surfaces. It even manages my higher pile carpet in some rooms. It‘s not heavy, so I use it upstairs and downstairs, just carry it up or down, plug in and start it. Easy!
It works best if you get all cords and anything that it could caught up in out of its way beforehand.
Sometimes it gets itself ‚ worked up’ and goes over one area several times which is weird.
My house ist quite big and if it works over one area over and over, it does not have enough battery life to do the entire ~16000 sqft. floor on one level with different rooms and changing surfaces (I expected this, no prob. for me).
The vacuum results are not as good as using a Miele canister vacuum ( my other vacuum) but good enough so the Miele only has to be pulled out from time to time for a deep vacuuming.
I would buy it again.
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Reviewed in the United States on May 15, 2021
★★★★★ 5
Good Value
Size: 11S MAX
Works as advertised. Quiet and efficient. The price was competitive.
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Reviewed in the United States on May 18, 2026
★★★★★ 1
Customer service –4 stars. Vacuum, 5 stars
Size: 11S MAX, Size: 11S MAX
I received the wrong remote control for this product. It doesn't work with the vacuum at all. I called Eufy customer support twice. The 1st time, after I told them the issue with the remote, they would put me on a 3 minute hold, come back and ask me the same question. This happened 3 times. They then asked me for my email address so I could send them the picture of the remote. They told me to stay on hold but the call disconnected and I never received the email to send them the pictures. The 2nd time I called them I told them the same issue with the remote, they put me on a 25 minute hold and they never came back. I instead received an automated survey message to let them know how they did. They did poorly. Massive waste of time. I didn't want to return the whole vacuum just because of the remote. It's refurbished and the vacuum itself works very well! All I need is the correct remote.
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Reviewed in the United States on May 4, 2026
★★★★★ 5
My favorite robot vacuum! Works awesome!!
Size: 11S MAX, Size: 11S MAX
Eufy is by far my favorite robot vacuum brand we had one for several years and it did amazing with everything from dust to hair and even rocks didn’t phase it! It is super easy to set up, turn on, the settings are very user friendly and emptying the dust bin is super simple! They are very powerful but also compact and can fit in smaller places so that’s great for us and even when I don’t think there’s much on the floor it always gets full! You honestly can’t beat the price for how great these awesome little vacuums work definitely get your value for your money! I was a little skeptical getting the refurbished or Like-New one but I am super impressed so far! So grateful for tools like this to have around that are great at lending a hand 🤩
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Reviewed in the United States on January 12, 2026
★★★★★ 3
Sort of OK Budget model
Size: 11S MAX
I'm giving this model 5 stars because at this price, especially "renewed," it's a great robo vac. It is NOT anywhere near the hands-off level of other machines. It can't map the rooms, bumps its way around fairly successfully, but needs frequent hands on to fix something. In my case, with 2 long-haired cats, the most frequent issue is tangled hair in the roller. The machine stops dead and sends out 4 beep distress sounds for a while, then shuts down. Also, the remote seems to work only in line of sight, so if Eufy is stuck somewhere you can't see, and you were out, to find it you'll have to hunt with your eyes. Nevertheless, if your funds are limited, top choice.
Update: After 6 months of usage, I'm giving it only 3 stars. Problems: 1) if you have long-haired cats (I do) their hair clogs the roller fairly quickly. After a while, no matter how well you clean the hairs out, you have to replace the roller entirely as hair seems to get inside it and cause the machine to stop working entirely. 2) the remote works only if you can see Eufy and it can "see" you. If it gets stuck in some place out of sight, lots of luck finding it. 3) when told to go to home base and recharge, it bumps around for a long time trying to find the way home. Bottom line: Where it vacuums the rug/floor is clean, but it takes a lot of baby sitting. Definitely not first choice unless funds are really tight.
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Reviewed in the United States on May 28, 2025